how we work
We offer a personalised, fluid approach to ordering your stationery, rather than an online system. This way we ensure we can work to your specific budget, adjust your quote as things change (and they usually do!) and make personal suggestions, tailored to your specific style.
For our Adelaide couples, we offer a face-to-face design consultation where you can see and feel the quality of our work, view swatch booklets and look over our portfolio of previous work.
STEP ONE : FIND YOUR INSPIRATION
If you don’t already know – visit our instagram, create a mood board on Pinterest or search social media to find some looks you love. We offer personalisation of wording, paper stock (including colour and texture) printing methods and envelopes tailored to your wedding or event’s aesthetic. You can find all of the information regarding personalisation in our selection guide. We also have sample packs available for purchase to see our pieces up close.
STEP TWO : CONTACT
Once you have viewed our selection guide, please send us an enquiry via our enquiry form. We will then be in touch with any further questions to ensure we have a full understanding of your stationery requirements, before providing a personalised quote.
STEP THREE : CONFIRMATION
Once you are happy with your quote and selections, we will email through an invoice for your deposit to secure your design booking. Deposits range from 30% to 50%, depending on your chosen print methods. For further information, please read our terms and conditions.
STEP FOUR : DESIGN
After your deposit is received, we will ask you to provide your chosen wording to begin the design phase. Please ensure your wording is correct to make the design and proofing process as smooth as possible. Turnaround times can vary, depending on the time of year, the complexity of the design and how many changes you require from the initial concept. Please note that excessive changes to proofs will incur additional charges – we will discuss this with you if required.
You will be sent a digital proof to review and make changes to. Once you are 100% happy with your proofs, an artwork approval form will be emailed to you for your sign-off.
STEP FIVE : PRINTING & DELIVERY
After your proofs are approved, your remaining balance will be due for which we will send you an updated invoice. After the final balance has cleared in to our account, we will send your stationery to print. Turnaround times for printing depend on your chosen print method – digital printing can take 4-5 business days (plus shipping) and luxury finishes including letterpress or foil can take 12-14 business days (plus shipping). If you require a rush on your printing, let us know and we can provide further information and pricing.
Your stationery is then checked, packed carefully and shipped to you via courier or Australia Post. We will endeavour to keep you up to date on when you will receive your stationery, and provide a tracking number once your order has been dispatched.
Once you have made your selections, fill out our enquiry form:
ABN 99 266 358 510 | PHOTOGRAPHY BY MITCHA PHOTOGRAPHY, JANNEKE STORM & MIKE HEMUS